The Small Print


Digital downloads

Your files will be available to download once payment is confirmed.  A link to a PDF file will be sent to your email.  Click on the link to download your pattern file.

Delivery

* I endeavor to ship all orders within 1-5 days of receiving payment.
You will receive a confirmation email once your product has been shipped.

* Itty Bitty Yarn Shop and Cloud Forest Yarns uses Australia Post for both Australian and international orders and we happily ship internationally!

The current postage transit times are:
Australia-wide: 1 - 5 days; fastest for capital cities
USA,Canada & UK: 7-14 working days
Europe: 8-14 working days
Asia: 5-8 working days

* Standard INTERNATIONAL postage does NOT include tracking information. If this is something you require, please contact me for a quote.

* We happily offer EXPRESS SHIPPING if required!
Please contact me for an individual quote.

* Import regulations differ in each country.
Cloud Forest Yarns will not be held responsible for any and all duties or custom charges that may be incurred. If you are unsure about your local import regulations, I recommend you contact your local postal company before purchasing.


Refunds

* We want you to be extremely happy with your new Cloud Forest Yarn. In the unlikely event that you are anything less, please get in touch immediately! We want you to have a positive shopping experience with us and will do whatever possible to keep your purchase a joy!

* Returns are accepted on faulty goods, or should you receive an incorrect item. The item(s) must be returned within 2 weeks of receiving them and must be returned to in their original condition.
If a refund is deemed necessary, we will activate the refund through Paypal once the goods are received back in our studio. A refund of the original product purchase price (not including shipping costs) will be issued within 2 days of receiving and checking the product(s).


*We will only refund shipping costs if an error was made on our part.

Additional

* All yarn items are made in a cigarette free, airy and light-filled studio. However, this studio is shared with two loving felines. They are pretty good at staying away from the yarn (they can’t stand the silent treatment received for bad behaviour!) but if you are HIGHLY allergic to cats, you may want to find your yarn elsewhere.

* While we do everything we can to photograph colours accurately, please be aware that colours may appear differently on your monitor.